A Big Social World in the Cloud

by David Lawson2 Comments
I am off to the first of seven conferences, and one bootcamp, where I will be speaking between now and early August. Lori will be joining me for three of the events which makes the whole experience a lot more fun. As I look at the topics a couple of things are clear: Big data is lumbering its way into philanthropy; and social media is moving into the mainstream of fundraising. Even subjects like private company research are now incomplete without acknowledging the value Big Data and social media bring to the table. The noise of social media and the thumps of Big Data coming to life can drown out a topic that seems so yesterday - Cloud Computing. This is where all data will converge. This is where data becomes Big. This is what connects the internal and external social worlds. Not surprising to see Salesforce out in front of this with their moves into social analytics. Yesterday Blackbaud announced its...
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Donor Retention Begins at Home

by David LawsonNo Comments
Reading Underdeveloped: A National Study of Challenges Facing Nonprofit Fundraising was a sobering event. I have heard all of these complaints over the years, but seeing how truly pervasive they really are transformed them from anecdotal stories into systemic problems. It was certainly disturbing to learn how many development directors want to leave their jobs:   But this chart was downright terrifying:   Even in high performing organizations a culture of philanthropy is only present in 36% of organizations, and for everyone else 12%. It looks like we have created a culture of unhappiness, and it’s coming through to donors as they stop giving, or don’t start at all. No matter how good you are at compartmentalizing your life, if you are unhappy then your donors (and prospective donors) will pick up on it. This is why we included a special session on the topic at our upcoming Donor Retention Bootcamp: It’s Coming Through!  Politics, silos, dysfunctional teams, and demanding donors are just a few of the reasons...
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What Would Make the Rich Give More?

by David LawsonNo Comments
A recent study by SEI Private Wealth Management revealed insights into what would make U.S. Ultra High Net Worth Individuals (average wealth of $11 million in this case) give more. Before we get to that, let’s first look at the potential upside:   The average increase across all segments is 63%! So how do we make that happen?   The first two items are out of our control, but the next two are right in philanthropy’s wheelhouse – passion and impact – or at least they should be. One would think given their wealth these individuals are being approached by a number of organizations and their alma maters, so what’s missing? With all of the need in the world (and all of the organizations saying they will meet those needs), hearing people say they are not able to find something to be passionate about and want to more clearly see the impact of their giving, is frankly depressing. We have the greatest product in the...
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Donor Retention – All You Need Is Love

by David LawsonNo Comments
At some point during the 9 WOW Institutes I was a part of my great friend and colleague Jay Goulart would say, “It’s all about the love.” A lot happened during those 4 day-experiences in beautiful Henniker, New Hampshire, but when all was said and done it really did come down to love; loving your donors; loving your mission; loving what you do; and equally important is for you and your team to love being at your organization. If you nailed the love, then you had the opportunity to create a culture of philanthropy that turns donors into lovers of your mission. But how do you measure love? Is it money? Time? Those certainly can be indicators of commitment, but people can, and do, give of their time and treasure without so much as a smile on their faces. Rather than love, fundraisers can use guilt, peer-pressure, or a sense of obligation. Do any of those warm your heart? There are a number...
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An Opportunity to Stop Doing (at least for an Hour) & Start Teaching About Prospect Research

by LoriNo Comments
Several months ago, Alyce Lee Stansbury (professor and fundraising consultant) asked me to be a guest lecturer for her FSU graduate level course called Fundraising and Fund Development, Askew School of Public Administration, to discuss prospect research. I've spoken to her class on this topic in previous years, and I was very much looking forward to another engaging conversation. Last night as I began, I, as I usually do, informed the class they should feel free to interrupt me with questions, especially if something I said did not quite make complete sense to them. This course tends to have a variety of students – some current practitioners within the nonprofit world, others just interested in the topic of the course, as it's an elective, so most students were likely rushing into class at the end of a long workday. Within the first couple of minutes, there was a question about the field of prospect research, "Is this a growing field?" and followed...
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The Mission Demands Fundraisers (of All Persuasions) Come Together

by David LawsonNo Comments
When your father is a fundraiser, and that fundraiser is Doug Lawson who wrote Give to Live, you are definitely going to have a bias towards major gifts. I don’t believe it is just pride talking that my father is one of the best face-to-face askers on the planet, and I’m sure as you read this he is either asking or on a plane to an ask. In this environment I grew up thinking if you needed a million dollars for your cause then you found a person with a million dollars to support it. This simple idea led me to create a series of donor profiling and screening companies the last 25 or so years. Early in my career I met Roger Craver who can write direct mail copy which almost puts the money in the envelope all by itself. For Roger if you need a million dollars get 50,000 to give $20 each. Then you have 50,000 supporters who...
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Creating a Culture of Philanthropy by Being Mission-Centered

by David LawsonNo Comments
A lot of ink – real and digital – has been expended on the topic of being donor-centered. After all the conferences, white-papers, books, and blog posts it boiled down to a simple message – listen to your donors and respect their individuality. This certainly seemed like sound advice which dovetailed beautifully with increasing the level (and quality) of stewardship in the fundraising process. Unfortunately as the idea of being donor-centered gained popularity, the level of donor retention fell. What happened? I got a clue a few years ago while presenting at the WOW Institute, an experiential conference of which I was part for a number of years. A well-known philanthropist, who was speaking about his experiences as a donor, commented that he did not want organizations to be donor-centered – he wanted them to be mission-centered. His comment got me thinking about how the donor-centered philosophy was part of a culture of giving where everything revolved around either asking for money or...
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So Much for the 90/10 Fundraising Rule – Time to Think in Tenths

by David LawsonNo Comments
The 90/10 fundraising rule of thumb has been broken (more like shattered) by my good friend Peter Wylie who provides some incredible data and insights on the CoolData blog. I was fortunate enough to receive an early look at the data, so I have had some time to ponder the implications. There is a wealth of data to explore, but here is the chart that really caught my eye:   This means that 1/10th of 1% of alumni donors to this school account for 60% of all giving (the top 1% represented nearly 96%). And Peter only looked at alums who gave. If he had factored in non-donor alums then the number would be even more dramatic if that is even possible. Before I continue I want to tip my hat to the amazing donors who are willing to underwrite such a large percentage of an institution's needs. I also want to say "well done!" to the fundraisers who worked with these philanthropists,...
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Philanthropy – When Did It Become About Fundraising?

by David LawsonNo Comments
In the beginning there was a need and someone met it using their own time and resources. Then the need grew and became too much for one person, so they enlisted the time and resources of others. Out of all this activity was born a mission which served as the foundation for an organization to manage all of the time and resources. And so was born philanthropy. At some point it was decided a person needed to spend all of their time asking more people for more and more of their time and resources. And so the fundraiser was born. It was also when philanthropy began a long slow march away from its mission. Merriam-Webster defines philanthropy as: 1: goodwill to fellow members of the human race; especially:active effort to promote human welfare 2 a : an act or gift done or made for humanitarian purposes     b : an organization distributing or supported by funds set aside for humanitarian purposes Notice there is no mention of fundraising. It is about giving, not...
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Time for Vendors (and Fundraisers) to Be Big About Big Data

by David LawsonNo Comments
In January The Atlas of Giving provided fundraisers with an in-depth look at 2012 giving, and a forecast of what to expect this year. In February Blackbaud came out with their view of 2012 and 2013. For a sector that for years had to rely on Giving USA, who will not report their numbers until June, it is great to see two companies working to give us more real-time insights. Full disclosure, I am on the Board of Advisors of The Atlas of Giving. Even further disclosure, a company I founded - Prospect Information Network (P!N), is now part of Blackbaud. I also work and compete with Blackbaud, and have many friends there. I have no direct connections to Giving USA, but as a long-time social data geek I have used their data for many years. So fundraisers are pouring over this wealth of data right? They are excited to see they can now have not only more timely yearly reports, but also...
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